At Imran Opticals, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. Please read our return and refund policy below.
1. Eligibility for Returns
Products may be returned if:
- The item is defective or damaged upon delivery
- The item is incorrect or does not match the order
- The return request is made within 7 days of delivery
- The product is unused, undamaged, and in its original packaging
2. Items Not Eligible for Return
We do not accept returns or refunds on:
- Custom prescription lenses or frames
- Contact lenses that have been opened or used
- Sale or clearance items
- Products that are damaged due to customer mishandling
3. How to Request a Return
To initiate a return, please contact us within 7 days of receiving your order with the following information:
- Order number
- Reason for return
- Photos of the product (if damaged or incorrect)
Email us at Imranopticals@gmail.com or WhatsApp at +92 301 7871200 to begin the process.
4. Refund Processing
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:
- Refunds will be processed within 7 working days
- Refunds may be issued via bank transfer, JazzCash, or EasyPaisa
- Shipping charges are non-refundable
5. Exchange Policy
Exchanges are only allowed for the same item if it is defective or damaged. In case of stock unavailability, a refund will be offered.
6. Shipping Responsibility
The customer is responsible for return shipping unless the item was delivered incorrectly or damaged. We recommend using a trackable shipping method.
7. Contact Us
If you have any questions about our return and refund policy, please contact us:
- Email: Imranopticals@gmail.com
- Phone/WhatsApp: +92 301 7871200
